Ticketmaster has changed their refund policies and will no longer be offering refunds on postponed or rescheduled events.
As reported by Digital Music News, Ticketmaster’s original policy offered refunds for events that were “Canceled,” “Postponed” or “Rescheduled.” Now the ticket giant has a new policy in place, only offering refunds to fans if the event is “Canceled” but if the event is postponed or rescheduled, fans will be unable to get a refund for the ticket(s) from Ticketmaster with the newly implemented policies.
Assuming that Ticketmaster, like other ticketing companies, are struggling to meet refund demands forcing them to implement new refund policies to allow them to catch up and meet the demands.
Digital Music News’ report says that customers are saying Ticketmaster are trying to retroactively apply the newly implemented policies to events postponed due to COVID-19, Ticketmaster’s refund policy page was also updated with the new policies. The page previously showed that refunds would be issued for canceled, postponed or rescheduled events which has now been change to reflect the new policy put in place.
Now, instead of offering customers refunds at Ticketmaster for their ticket purchased, Ticketmaster now gives you the option of selling the ticket yourself via their “Verified Reseller Program.” This seems nearly impossible as most fans and artists alike are still unsure when events will even take place again as recently a medical health expert predicted that events of this scale won’t take place until at-least “fall 2021.”