Bonnaroo; Photo by Nathan Zucker
Bonnaroo; Photo by Nathan Zucker

Ticketmaster Issues Statement Explaining New Refund Policy

Ticketmaster has issued a statement over their new refund policies, which allegedly said that they will only be issuing refunds for events that have been officially cancelled, with some exceptions amid the coronavirus pandemic.

As originally reported by Digital Music NewsTicketmaster’s original policy offered refunds for events that were “Canceled,” “Postponed” or “Rescheduled.” Now the ticket giant has a new policy in place, only offering refunds to fans if the event is “Canceled” but if the event is postponed or rescheduled, fans will be unable to get a refund for the ticket(s) from Ticketmaster with the newly implemented policies.

The company has now issued a statement to elaborate on the new policies and explain the new practices that have been implemented which can be read below:

Ticketmaster serves as the sales platform for event organizers worldwide. Our standard practice is for clients to hold the cash from their ticket sales. Clients using our platform also retain the ability to set individual policies for their postponed or rescheduled events.

Typically, event organizers have had the flexibility to offer refunds for virtually all postponed and rescheduled events. However, the unprecedented volume of over 30,000 events impacted to date, coupled with continued uncertainty over setting new dates while awaiting clearance from regional governments, has led to event organizers needing additional time to reschedule their events before deciding to offer refund options.

As of today, over 11,000 events, including over 4,000 postponed sports, concerts and arts events, have already authorized refunds. While we cannot guarantee all event organizers will offer refunds on their rescheduled events, we anticipate the vast majority will make a refund window available once new dates have been determined. In addition, Ticketmaster continues to issue refunds for all canceled events.

The entire Ticketmaster team is working from home and doing its best to respond to all fans and clients. We will continue to keep fans up to date on the status of events via email and via our COVID-19 event portal.”

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