Taylor Swift; Photo Courtesy of Good Morning America/GMA
Taylor Swift; Photo Courtesy of Good Morning America/GMA

Taylor Swift Breaks Silence On ‘Eras’ Tour Ticketmaster Fiasco & Issues Statement Apologizing To Fans

Taylor Swift has broken her silence and is responding to The Eras Tour presale fiasco, which led to Ticketmaster’s decision to cancel the public on-sale on Swift’s Eras Tour tickets. 

“Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been cancelled,” Ticketmaster tweeted earlier this week.

One day after Ticketmaster announced the cancelation of public on-sale for The Eras Tour, the “Bejeweled” singer took to her Instagram stories on Friday afternoon (Nov. 18) to share a statement with fans regarding the situation. 

“Well, It goes without saying that I’m extremely protective of my fans,” Swift began. “We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do.”

Swift continued to explain that while she often finds it “really difficult” to “trust an outside entity,” however, she was promised that the ticketing giant, known as Ticketmaster (without mentioning their name in the statement to fans), could handle the demand for tickets. 

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” the superstar continued. “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of demand and we were assured they could.”

“It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them,” she added.

Swift then went on to acknowledge fans who were unable to secure tickets for her upcoming stint.

“And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means to me,” she said, concluding her statement.

The international superstar first announced the massive stadium tour with fans on Tuesday (Nov. 1) via social media.

“I’m enchanted to announce my next tour: Taylor Swift | The Eras Tour, a journey through the musical eras of my career (past and present!) The first leg of the tour will be in stadiums across the US, with international dates to be announced as soon as we can!” Swift wrote on Instagram.

Presented by Capital One, produced by Taylor Swift Touring and promoted by the Messina Touring Group (MTG), The trek kicks off on March 18 in Glendale, Arizona at State Farm Stadium. The Eras Tour will continue through August and will wrap up with back-to-back shows in Los Angeles at SoFi Stadium.

Paramore, beabadoobee, Phoebe Bridgers, girl in red, MUNA, HAIM, GAYLE, Gracie Abrams, and OWENN will serve as support for Swift on select dates of The Eras Tour.

“Feeling like the luckiest person alive because I get to take these brilliant artists out on tour with me,” Swift added. “I can’t WAIT to see your gorgeous faces out there. It’s been a long time coming 🥰

The news came just days after the eleven-time GRAMMY winner broke streaming, physical and vinyl album sales around the world with her latest project, Midnights, which has become the fastest selling album of her career.

Midnights arrived on October 21 via Republic Records, and features 13 tracks, including her current single “Anti-Hero” as well as fan-favorite hits such as “Bejeweled,” “Lavender Haze,” “Vigilante Shit,” and more.

“Midnights, the stories of 13 sleepless nights scattered throughout my life, will be out October 21. Meet me at Midnight,” Swift previously shared of the album. “This is a collection of music written in the middle of the night, a journey through terrors and sweet dreams. The floors we pace and the demons we face. For all of us who have tossed and turned and decided to keep the lanterns lit and go searching – hoping that just maybe when the clock strikes twelve … we’ll meet ourselves.”

The project follows her 2020 albums, Folklore and Evermore.

In addition, Swift is currently in the midst of re-recording her first six albums, from her 2006 self-titled debut to 2017’s Reputation, after the masters to those projects were sold when Scooter Braun purchased the singer-songwriter’s former record label, Big Machine Label Group.

Swift’s re-recordings of Fearless (Taylor’s Version) and Red (Taylor’s Version) are already available to stream on all streaming platforms.

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