Live Nation has announced their new ‘Ticket Relief Plan‘ program, which will allow fans to get their money back for purchase tickets or a 150% credit voucher towards a future purchase, if they meet a specified criteria.
The concert promoter giant, is a sister company of Ticketmaster, which found themselves receiving a ton of criticism for altering their refund policies amid the novel coronavirus pandemic which has forced cancellations and postponements across the globe. The ticket giant has come forth with a statement explaining the new policies which you can read HERE.
With this new Ticket Relief program, fans are now eligible for a full refund or a 150% credit (including fees) voucher for future shows while also donating tickets to “healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. We will donate 1 ticket for every ticket you originally purchased.”
“As COVID-19 puts concerts on pause, we’ve created the Ticket Relief Plan to give you refund options if you have tickets to a show that is cancelled or rescheduled in the United States or Canada,” the Live Nation Ticket Relief website reads. “If you have a question about the status of an event, please visit livenation.com/eventstatus.”
The new program details how it will help fans in the below mentioned ways:
Ticket holders with tickets to cancels events: “will automatically receive a refund for cancelled events. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving your refund as a 150% credit to use towards buying future tickets.”
Ticket holders with tickets to postponed/rescheduled events: “will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Notification emails to ticket holders will begin May 1. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.”
For more information on Live Nation’s new ‘Ticket Relief Plan,’ visit their website HERE.